Customer communication
Three messages every international storefront should make easy to find
A customer should not need to contact support to learn the basics of an order. Prioritise the messages that prevent uncertainty before it begins.
Order received
Confirm the item, amount, shipping address, and the next operational step. Keep the tone factual and avoid delivery promises that the team cannot verify.
Shipment update
Tell the customer when the parcel has entered the delivery flow and where to find the latest tracking information. Explain any carrier handoff in simple terms.
Support and returns
Give one clear contact route and a concise return-policy summary. This makes it easier for customers to take the right next step without repeated messages.